By using this website and Kat Leisure online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with The Kat Leisure Hotel Group. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to The Kat Leisure Hotel Group.
Please print and retain a copy of this Agreement for your records as it may occasionally be updated.
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference.
You should carefully check the details of your confirmation as soon as you receive it. You must contact The Kat Leisure Hotel Group immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
If you contact us using the booking enquiry form we will endeavour to respond within 2 working hours of receiving your booking enquiry.
All bookings made via The Kat Leisure Hotel Group website must be guaranteed with a credit or debit card – Visa, Mastercard, Diners or American Express cards. A deposit of 100% of the room rate booking value will automatically be deducted from your credit or debit card at the time of booking. The balance of the account, including any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, credit or debit cards are welcome in settlement of your hotel account. Cheques are NOT accepted as payment.
As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.
Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.
All prices are quoted in ZAR (South African Rand) and exclude tax (VAT) at 14%.
A VAT invoice will be provided at the hotel on departure.
The Kat Leisure Hotel Group reserves the right to increase or decrease the price of our rates at any time. The price of your chosen hotel booking will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error.
You should notify us of any amendments to your confirmed booking by telephone or in writing (by email to info@katleisure.co.za) as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.
Should you wish to cancel your booking within the cancellation period, your total deposit will be refunded in full (subject to reservation terms & conditions). You can cancel your booking by using the link provided in your booking confirmation email. A cancellation confirmation will be sent back to you at the same email address.
On all confirmed bookings cancelled outside the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night’s booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so. Please note that specific packages incur a cancellation charge of the whole package when cancelled outside the specified cancellation period. Your credit or debit card will be charged a Cancellation Charge, equivalent to the total cost of the first night’s booking value or the complete package value.
Kat Leisure Hotel Group shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Credit card transactions will be acquired for Kat Leisure Hotel Group via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Kat Leisure Hotel Group separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Kat Leisure Hotel Group takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
This website is governed by the laws of South Africa and the Kat Leisure Hotel Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Kennaway Hotel, Esplanade, Orient Beach, Eastern Cape, South Africa, 5201.
Kat Leisure Hotel Group may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by The Kat Leisure Hotel Group (PTY Ltd) based in South and with registration number REG: - 198509061707.
Kat Leisure Hotel Group
Support: - webmaster@katleisure.co.za
Support:- 0800 422 433
By accessing this web site, you are agreeing to be bound by these web site Terms & Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
We do our best to keep Kat Leisure Social safe, but we cannot guarantee it. We need your help to do that, which includes the following commitments:
1. You will not send or otherwise post unauthorized commercial communications (such as spam) on Kat Leisure Social.
2. You will not collect users' content or information, or otherwise access Kat Leisure Social, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.
3. You will not engage in unlawful multi-level marketing, such as a pyramid scheme, on Kat Leisure Social.
4. You will not upload viruses or other malicious code.
5. You will not solicit login information or access an account belonging to someone else.
6. You will not bully, intimidate, or harass any user.
7. You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
8. You will not offer any contest, giveaway, or sweepstakes ("promotion") on Kat Leisure Social.
10. You will not use Kat Leisure Social to do anything unlawful, misleading, malicious, or discriminatory.
11. You will not do anything that could disable, overburden, or impair the proper working of Kat Leisure Social, such as a denial of service attack.
12. You will not facilitate or encourage any violations of this Statement.
Should you violate any of these terms your account will be deactivated.
The materials on Kat Leisure Social web site are provided "as is". Kat Leisure makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Kat Leisure Social does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
The materials appearing on Kat Leisure Social's web site could include technical, typographical, or photographic errors. Kat Leisure Social does not warrant that any of the materials on its web site are accurate, complete, or current. Kat Leisure may make changes to the materials contained on its web site at any time without notice. Kat Leisure does not, however, make any commitment to update the materials.
Kat Leisure has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kat Leisure of the site. Use of any such linked web site is at the user's own risk.
Kat Leisure may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Kat Leisure Social's users must provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:
1. You will not provide any false personal information on Kat Leisure Social, or create an account for anyone other than yourself.
2. You will not create more than one personal profile.
3. If we disable your account, you will not create another one without our permission.
4. You will not use your personal profile for your own commercial gain (such as selling your status update to an advertiser).
5. You will not use Kat Leisure Social if you are under 13.
6. You will not use Kat Leisure Social if you are a convicted sex offender.
7. You will keep your contact information accurate and up-to-date.
8. You will not share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account.
9. If you select a username for your account we reserve the right to remove or reclaim it if we believe appropriate (such as when a trademark owner complains about a username that does not closely relate to a user's actual name).
10.
We respect other people's rights, and expect you to do the same.
11. You will not post content or take any action on Kat Leisure Social that infringes or violates someone else's rights or otherwise violates the law.
12. We can remove any content or information you post on Kat Leisure Social if we believe that it violates this Statement.
13. You will not post anyone's identification documents or sensitive financial information on Kat Leisure Social.